Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

A customer at a Shake Shack kiosk noticed that food prices increased after selecting "no tip" on the payment screen. A video of this went viral on TikTok. Shake Shack says a technical glitch caused the price change and that the issue has been fixed.

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National story. 56 articles from 16 sources. Updated Aug 13, 2026.

How each side is putting it

Left

3 sources

Fast CompanyLean Left· Aug 11, 2026

Did Shake Shack really charge customers more for not tipping? Here’s what the company says

Money Talks NewsLean Left· Aug 11, 2026

Viral Video Ignites Shake Shack Pricing Debate

The Daily DotLeft· Aug 9, 2026

‘Everything Just Went Up Fifty Cents’: Customer Says Shake Shack Kiosk Appeared to Raise Prices After Customer Selected ‘No Tip’

Center

9 sources

Ran by 48 outlets· News West 9, WCNC, +46 more

News West 9Center· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

WCNCCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

12News PhoenixCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

WFAA DallasCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

KGW PortlandCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

KREM SpokaneCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

ABC 10 SacramentoCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

WGRZ BuffaloCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

Local MemphisCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

KHOU HoustonCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

WWL New OrleansCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

FOX 61 HartfordCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

WTHR IndianapolisCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

KSDKCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

Rocket City NowCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

WLTX ColumbiaCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

Thv11Center· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

KVUECenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

Wfmy News 2Center· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

News Center MaineLean Left· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

Myfox ZoneCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

WUSA9Center· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

KAGS BryanCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

KTVB BoiseCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

KIII Corpus ChristiCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

KENS 5 San AntonioCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

First Coast NewsCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

WQADCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

WTSP TampaCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

WNEPCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

10TV ColumbusCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

FOX 43 YorkCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

WeareiowaCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

WTOL ToledoCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

KCEN WacoCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

WKYC ClevelandCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

CBS 8 San DiegoCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

CBS 19 TylerCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

WZZM Grand RapidsCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

KARE 11 MinneapolisCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

WBIR KnoxvilleCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

WHAS LouisvilleCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

12News Now BeaumontCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

11Alive AtlantaCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

13News Now NorfolkCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

9NEWS DenverCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

13WMAZ MaconCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

KING 5 SeattleCenter· Aug 12, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

Inc.Center· Aug 10, 2026

A Shake Shack Order Got Pricier After a Customer Hit ‘No Tip.’ The Company Says That Wasn’t the Reason

Right

4 sources

Shore News NetworkRight· Aug 13, 2026

Shake Shack Kiosk Adds Surchage After Customers Selected “No Tip”

Fox NewsRight· Aug 11, 2026

Shake Shack customer hits 'no tip' at kiosk, then watches prices jump in viral video

New York PostLean Right· Aug 10, 2026

Shake Shack customer alleges restaurant raised prices on food after selecting ‘no tip’ on a self-pay kiosk

The Daily WireRight· Aug 10, 2026

WATCH: Shake Shack Kiosk Raises Customer’s Prices After He Selects No Tip

The story so far

2 developments

Aug 10Shake Shack customer alleges restaurant raised prices on food after selecting ‘no tip’ on a self-pay kiosk
Aug 11Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

Who covered each development

Left

Center

Right

No new developments

Quiet for 67 days

Last development · Aug 11 — Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

The bigger story

This story is one of several related ones. Here's where it sits.

You are hereAug 9, 2026

Shake Shack says technical glitch caused kiosk tip pricing confusion seen in viral TikTok

2 developments · 16 sources

Aug 10, 2026

Shake Shack says tech glitch explains viral no-tip video

6 sources · updated Aug 11, 2026