Nearly 9 in 10 companies will have AI talking to customers by year's end. Can it tell when you've had enough?

By the end of the year, 88% of companies expect to have AI agents handling some of their customer conversations, according to a 2026 Sinch survey of 2,527 senior decision-makers across 10 countries. That doesn’t mean human representatives are out of the picture.

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National3 articles from 3 sources across the spectrum· Updated 7d ago

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Ran by 4 outlets· Local News 8, KESQ Palm Springs, +2 more
Local News 8Center· 7d ago

Nearly 9 in 10 companies will have AI talking to customers by year's end. Can it tell when you've had enough?

KESQ Palm SpringsCenter· 7d ago

Nearly 9 in 10 companies will have AI talking to customers by year's end. Can it tell when you've had enough?

KEYT Santa BarbaraCenter· 7d ago

Nearly 9 in 10 companies will have AI talking to customers by year's end. Can it tell when you've had enough?

Bismarck TribuneCenter· 8d ago

Nearly 9 in 10 companies will have AI talking to customers by year's end. Can it tell when you've had enough?

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