State audit faults state’s unemployment assistance department on hold times and delayed benefits
A new audit found the state's unemployment assistance struggled with customer service during a two-year review period. Agency officials say many of the issues have been addressed including reduced call wait times.
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4 articles from 3 sources across the spectrum· Updated 7d ago
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Left
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A blind spot on this side of the story.
Center
2 viewpointsState audit faults state’s unemployment assistance department on hold times and delayed benefits
Massachusetts unemployment agency says improvements underway after state audit finds failures
Right
1 viewpointDiana DiZoglio Audit Finds Long Wait Times, Delayed Unemployment Benefits In Massachusetts